Report a Problem
Abuse Contact: Chad Simons abuse@cherished.com
Tel: 0844 585 1025
Complaints Procedure
At Cherished we do our very best to keep all customers happy, however sometimes customers may feel the need to complain. Should you think something has gone wrong and you wish to raise a complaint, please contact us.
We promise to:
- take your query seriously
- investigate it thoroughly
- let you know the outcome of this investigation
We will acknowledge your query within 24 hours with a unique reference. On receipt of your complaint our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 3 working days.
If you are not happy with the response and wish to escalate the matter, please write to us at our office address: 16 Evesham House, Abbey Road, London, NW8 0QX United Kingdom
On receipt of your complaint the Head of Customer Service will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 21 working days.
If you have any general questions please contact us.